Covid-19 safety

Following changes in government advice therapy services are able to resume from 13th July 2020 with some new hygiene measures. These measures are designed to minimise the risk of transmission as much as possible. The full details of these changes and how we can work together to maintain safety are detailed below.

What Personal Protective Equipment (PPE) will be worn?

As your therapist I will be wearing a 3 ply disposable mask which complies to EN 14683:2019 and AC:2019 regulations as well as a visor. This will be worn at all times from arrival and for the duration of the treatment. I will also ask that customers wear masks throughout the booking, which can be provided if you don’t have access to your own.

All equipment will be thoroughly sanitised after every treatment and all towels and covers will be used only once before washing. Any masks will be disposed of after each visit.

What should I bear in mind as a customer?

In order for the appointment to go ahead, you will need to confirm that you are free of COVID-19 symptoms and that you haven’t been in contact with anyone with symptoms in the last 7 days. I also ask that customers adhere to all government guidelines on hygiene, including washing thoroughly with soap and water before the appointment and disinfecting all regularly touched surfaces.

New clients will need to book 7 days in advance (subject to availability) and confirm prior to your booking that you are symptom free.

 

Please ensure facilities are available for me to wash my hands with soap and water for 20 seconds on arrival and departure, and a disposable towel is available to dry my hands.

I will need space to set up my massage table somewhere with good ventilation, ideally by an open window or in the open air.

It is important that I don't come into unnecessary contact with any other members of the household throughout the visit. 

Please follow all government hygiene advice including coughing or sneezing into a tissue, disposing responsibly and re-washing hands.

After the appointment, please sanitise any surface areas that have been used throughout the appointment.

What should I do if I start to feel unwell before my appointment?

We will need to cancel the appointment if you or anyone in your household is experiencing any symptoms, no matter how mild. You will not be charged a cancellation fee in this period if you need to cancel your appointment for this reason.

What should I do if I start to feel unwell after my appointment?

Please let me know as soon as possible if you develop any symptoms within seven days of your appointment. You should also contact the NHS by calling 111 or visiting 111.nhs.uk/. It may be necessary to share your name, address and contact number to support the track and trace process. 

If you have any other questions regarding your safety please use the contact form.